FAQ's
Are we the official seller?
Yes, we are an official authorized SuperBox wholesaler. We are here to provide you with the best home entertainment device for the best price. We will be here to help resolve any technical issues with your SuperBox, including remote technical support, replacement, any support you need we are here to help.
We are only responsible for orders on our website because we receive a lot of messages from our customers daily and potential customers daily. We take care of our customers to provide our customers with the best customer service and exclusive offers.
We only sell on this website. We are unable to help with any issues with boxes purchased from other places. Be careful when ordering from other sites/sellers. We get a lot of customer complaints coming from other sites and we are unable to help with any issues.
Products FAQs:
How to set up?
The SuperBox is very simple to set up. Simply plug in, connect to internet, open the apps, and access all content
What channels can you watch?
channels list
Can you use the IPTV service without the box?
No the SuperBox apps only work on our device, the only way to access the apps is through the SuperBox
Does it require connecting WiFi?
To ensure HD streaming smoothly, we recommend that the TV box stays close to the WiFi router, with at least 70-100 Mbps internet speed.
Our device supports up to 250 mbps so the more internet the smoother the streaming will be.
How many TVs can access the same box at the same time?
One box works on one TV at a time, you can plug into any TV but it will only display on the TV that the device is plugged into.
We offer discounts on multiple box orders, let us know and we will get back to you with a discount.
Do you need a smart tv?
You don't need a smart tv. All you need is a TV with AV or HDMI input and an internet connection.
Is IPTV legal?
Watching movies, TV shows, and sports events won't violate U.S.& Canada Copyright law.
You won't encounter a law issue unless uploading, downloading, or broadcasting content to a large group.
How to get the SuperBox to display the correct time?
Here are the steps to change time
How to add your favorite channels?
If you want to add a favorite channel, go to the Live Channels and press the "OK" button on the remote to show the channels on the left side. From there, you can select a channel, then press and hold the "OK" button for a few seconds until the star gets highlighted. It then gets added in the favorites section.
Can you install Netflix on Superbox?
Yes, you can. You may need to go to the App Store to see if it's listed on the pre-installed apps and download from there. Otherwise, you may need to use Google Play Store. Also, you may use Aptoide TV for downloading (downloader from the App Store). We need to set an expectation that not all apps will work with SuperBOX. You are welcome to download any apps or services. However, there's no assurance that every single app would work perfectly.
Orders & cancellations
How to place an order?
Once you have finished adding items to your cart, click the "check out" button on the shopping bag page, and we will guide you through the checkout process.
How safe is my personal information?
Our site uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information. All payment info is processed using PayPal, Affirm, or Amazon Payments.
Can I change or cancel my order?
We start working on your order as soon as you submit it. Therefore it's improbable that we can change or cancel it. If you ordered in the last 3 hours, please contact us, and we will do our best to make it happen.